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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-03-09 12:26:50
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We are working on a more formal notification process to notify you of outages and issues. Until then, I shall be posting information about outages here (unless, of course, the problem is that the forum is offline).
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-03-09 12:30:55
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Outage:
The developer forums were offline Sunday evening 3/8 an into the early morning of 3/9 due to a disk capacity overflow on the forum database server. This has been fixed and more disk space is being added.
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Posts: 64
Registered: Aug 29, 2008
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Posted: 2009-03-09 12:32:36
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-03-12 16:10:09
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Hey all:
Planned Service outage
Methods affected: get_top_hottt_artists, get_hotttnesss
Duration: 36 hours
We are performing a large scale data ingestion and database upgrade. As a result, our two 'hotttnesss' related calls: get_top_hottt_artists and get_hotttnesss will be unavailable until the ingestion is complete. We expect this to take 1 or 2 days. Full service should be restored by late March 13. If you call these methods you will receive a return status of 'service unavailable'.
Apologies for any inconvenience.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-03-30 15:05:07
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Hey all:
Planned service outage
The remix api upload will be offline for about 5 minutes starting at 11:05 AM ET Monday 3/30 for about 5 minutes.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-03-30 15:12:45
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Hey all:
The remix upload is back online. Let the donking continue!
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-04-05 16:02:01
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We had an unplanned outage of the developer APIs this morning. There's a bug that needs quashing. Apologies. Everything is back on line now.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-04-22 22:56:42
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Hey all:
We've restored the methods for retrieving news, reviews and blogs. The quality of the results should be improved as well.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-05-08 15:22:45
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We had an unplanned outage of the developer site and APIs this morning. Things are back online now. The problem was isolated to our internal queuing mechanism which has been restarted. The engineers are doing a post-mortem now to make sure that it doesn't happen again.
Apologies for the outage.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-05-13 12:35:00
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Hey all:
We are currently experiencing some reduced functionality for the web services. Some requests for certain artists may fail to be serviced. Full functionality shall be restored soon. Apologies for the inconvenience.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-05-13 16:33:15
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Things are back up and running at 100%. Back to work everyone.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-05-29 14:54:29
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hey all:
We are updating the web services today. Minor bug fixes and performance improvements. You probably won't notice anything different, but if you do notice anything, especially anything bad, let me know.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-05-29 15:42:19
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What would a software upgrade be if it didn't have a few glitches? Our logs are showing that a small number of web service requests are failing when they shouldn't be. We are taking a look. If this seems to be an ongoing problem, we'll roll back to the previous version. I'll keep you posted.
Paul
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Posts: 2
Registered: Jun 24, 2009
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Posted: 2009-07-09 19:24:02
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We had a short outage this afternoon. Some gremlins in the closet. Everything is back up. Apologies
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-07-11 08:57:41
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Hey Echo Nest developers:
We are performing some maintenance on our data. During this period, some of our APIs will be offline. Methods affected are: feeds, get_news, get_blogs, get_reviews
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-07-14 12:22:01
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Hey all:
We are seeing very slow track analysis times this morning. We'll restore full speed as soon as possible.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-07-14 13:45:18
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Hey all:
Thanks for your patience - track analysis is now back online at 100%.
Paul
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Posts: 20
Registered: Sep 10, 2008
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Posted: 2009-07-15 17:23:05
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Is the problem back? Everything I upload never makes it past PENDING.
Ryan
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-07-15 17:51:01
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ryan:
Yes, things are working now. We had a short stall in the analysis queues and that leads to backlog so analyze make take longer than usual, but they should be getting through.
Paul
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Posts: 20
Registered: Sep 10, 2008
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Posted: 2009-07-15 22:52:01
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-08-10 18:38:09
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Ladies, Gentleman:
We are having some infrastructure troubles today so our analyze function is currently offline. If you are using the trackUpload method you will experience errors (http response code 500). I'll let you know when things are back online.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-08-10 18:53:35
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Hey all, analyze is now online again. Apologies for the outage. Back to remix.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-08-19 19:02:31
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Hey all:
We are experience some down time on our APIs. We are working to restore full operation ASAP.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-08-19 21:30:32
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Hey all:
Service is restored, apologies for the outage. We had a database corruption that took us a little bit of time to recover from.
Paul
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-09-07 19:27:32
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Hi there - we apologize for the current outage, server maintenance is taking a little bit longer than we planned, we will be back shortly.
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-09-07 19:29:28
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and we are back on line ... Thank you very much for your patience.
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-09-24 18:56:04
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the track upload / analyze is currently offline. Should be restored soon. Apologies for the trouble.
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-09-24 20:37:32
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he track upload / analyze is running again.
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-04 20:23:15
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The analyzer is offline for a few minutes while we tend to our p's and queues. All should be restored soon.
Paul
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Posts: 20
Registered: Sep 10, 2008
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Posted: 2009-12-05 01:49:01
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The analyzer is back to analyzing, but we're still conducting maintenance. Thanks for your patience.
If your tracks seem unreasonably slow to analyze this weekend, let us know.
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-09 16:54:55
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Hey all:
The developer APIs will be partially offline for 20 minutes starting at Noon ET today.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-09 17:30:34
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Hey All: APIs are restored.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-09 18:57:57
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We are going to be doing one more round of maintenance at 2PM ET today. You'll perhaps see a limited partial outage for about 20 minutes.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-09 19:34:13
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all services are now 100% operational.
Paul
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Posts: 20
Registered: Sep 10, 2008
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Posted: 2009-12-15 21:06:52
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All APIs are currently unavailable while we perform some unscheduled maintenance.
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-12-15 21:34:04
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we are back to normal mode of the operations, sorry about the outage
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2009-12-21 19:40:39
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There will be some intermittent API outages over the next hour or so while we upgrade some infrastructure.
Paul
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-12-28 22:24:26
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There will be some intermittent API outages over the next hour or so while we continue to upgrade the infrastructure. We'll keep you posted on our status. Sorry for any inconvenience it might have caused
Yury
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-12-30 05:24:31
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As you may have noticed (hopefully not) part of the API links is very slow now - this is because we are in the final (hopefully) leg of copying our data to a new server. We apologize profusely for any inconvenience it may have caused. We chose what we believe to be the slowest time of the year for this move and hope that the impact is minimal. We are trying to have the whole thing done by 9 am EST on December 30-th. Thank you very much for your patience!
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Posts: 26
Registered: Dec 05, 2008
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Posted: 2009-12-30 14:27:05
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All systems are back to normal now, we will let you know if there are any further outages needed. Thank you very much for your patience.
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2010-01-20 14:36:15
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Hey all:
We are experiencing a partial outage of some of the API methods. Full operation should be restored soon.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2010-01-20 14:56:15
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Full operation of the APIs has been restored.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2010-08-18 16:19:45
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Hey all:
We are experiencing a partial outage of some of the APIs. Full operation should be restored soon.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2010-08-18 16:24:00
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Full operation of the APIs has been restored.
Paul
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Posts: 259
Registered: Sep 08, 2008
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Posted: 2010-08-19 11:45:02
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Hey all:
We are undergoing a temporary outage for trackUploads. We are looking at the issue. Full operation should be restored soon.
Paul
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Posts: 1
Registered: Sep 08, 2009
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Posted: 2010-08-19 15:23:55
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Full operation of the APIs has been restored.
Tyler
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